In de-escalation, which phrase is recommended to encourage the client to share more?

In de-escalation, which phrase is recommended to encourage the client to share more?

• A. Tell me more
• B. Calm down
• C. That's not important
• D. I already know what you're saying

Answer: (A)

In de-escalation, inviting the client to share more with an open, nonjudgmental prompt is crucial. “Tell me more” does exactly that: it shows interest, reduces defensiveness, and invites the person to express what they’re experiencing and what they need. This helps you gather the necessary information to address the situation collaboratively. The other options tend to shut down dialogue or dismiss the person's feelings. “Calm down” can feel invalidating and pressure the client, often increasing tension rather than lowering it. “That’s not important” dismisses the person’s concerns, making them feel unheard. “I already know what you’re saying” cuts the conversation off, suggesting assumptions instead of listening. So, “Tell me more” is the best choice because it keeps the door open for conversation, supports rapport, and provides a path to understanding the underlying issue.

In de-escalation, inviting the client to share more with an open, nonjudgmental prompt is crucial. “Tell me more” does exactly that: it shows interest, reduces defensiveness, and invites the person to express what they’re experiencing and what they need. This helps you gather the necessary information to address the situation collaboratively.

The other options tend to shut down dialogue or dismiss the person's feelings. “Calm down” can feel invalidating and pressure the client, often increasing tension rather than lowering it. “That’s not important” dismisses the person’s concerns, making them feel unheard. “I already know what you’re saying” cuts the conversation off, suggesting assumptions instead of listening.

So, “Tell me more” is the best choice because it keeps the door open for conversation, supports rapport, and provides a path to understanding the underlying issue.